Terms and Conditions

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Review our policies for a smooth travel experience

Last Updated: [March 15, 2025]

Welcome to Egypt Horizons Travel. These Terms & Conditions outline the rules and regulations for booking and using our travel services. By making a reservation or using our services, you agree to comply with these terms.

1. Booking & Payment

1.1. All bookings are subject to availability and confirmation.
1.2. A deposit is required to secure your booking. Full payment must be made before the travel date as per the agreed terms.
1.3. Payments can be made via bank transfer, credit card, or other accepted payment methods.
1.4. Prices are subject to change without prior notice due to fluctuations in exchange rates, fuel surcharges, and other unforeseen factors.

2. Cancellation & Refund Policy

2.1. Cancellations must be made in writing via email or through our official channels.
2.2. Cancellation fees apply as follows:

30+ days before departure: Full refund minus administrative fees.
15–29 days before departure: 50% refund.
Less than 15 days before departure: No refund.
2.3. Refunds (if applicable) will be processed within [X] business days.

3. Travel Documents & Requirements

3.1. It is the traveler’s responsibility to ensure all required travel documents (passports, visas, health certificates, etc.) are valid before departure.
3.2. We are not responsible for any travel disruptions due to missing or incorrect documentation.

4. Changes & Amendments

4.1. Any changes to bookings (e.g., travel dates, destinations) may be subject to additional charges and availability.
4.2. We reserve the right to modify itineraries due to unforeseen circumstances, such as weather conditions, government regulations, or operational issues.

5. Travel Insurance

5.1. Travel insurance is strongly recommended to cover trip cancellations, medical emergencies, lost baggage, and other unforeseen situations.
5.2. We are not liable for any losses incurred due to the lack of travel insurance.

6. Liability & Responsibilities

6.1. We act as an intermediary between travelers and airlines, hotels, transport providers, and other service suppliers. We are not liable for any actions, negligence, or service failures by third parties.
6.2. We are not responsible for delays, accidents, injuries, losses, or unforeseen circumstances beyond our control.
6.3. Travelers must comply with all local laws and regulations during their trip.

7. Force Majeure

7.1. We are not responsible for cancellations, delays, or changes due to events beyond our control, including but not limited to natural disasters, political instability, pandemics, or government restrictions.

8. Complaints & Disputes

8.1. Any complaints must be reported immediately during the trip for a resolution attempt.
8.2. If unresolved, a formal complaint must be submitted in writing within 14 days of the trip’s completion.
8.3. Disputes will be resolved under the jurisdiction of Egyptian law.

9. Privacy Policy

9.1. We respect your privacy and will only use personal information as required to process bookings, provide services, and comply with legal requirements.
9.2. Your data will not be shared with third parties except as necessary to fulfill your travel arrangements.

10. Acceptance of Terms

By booking with [Your Travel Agency Name], you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

For any inquiries, please contact us at:
Email: info@egypthorizonstravel.com
Phone: +20 1070466677
Address: New Cairo, Egypt

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